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Privacy Policy

Introduction

Thank you for visiting the Physicians Group Laboratories and Providers’ Choice Laboratory (“PGL + PCL”) website (the “Site”). We and our affiliates are committed to protecting the privacy and security of visitors to our Site. This website privacy policy (“Privacy Policy”) describes our online privacy practices with respect to the use and disclosure of information we may collect from you when you access the Site and any other websites or applications that may link to this Privacy Policy (collectively, our “Services”). The Services are provided by the Site owner identified on the Site home page (“we,” “us,” or “our”). Please review our Privacy Policy and email us at the address below if you have questions. 
 

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Scope of This Privacy Policy


This Privacy Policy applies to your use of PGL + PCL’s public facing website, www.providerschoicelab.com. This privacy statement also applies to information shared with us by our approved partners and other third-party sources.
This Privacy Policy does not apply to information collected through other means, such as by telephone or in person. This Privacy Policy does not apply to information collected by any third party that may link to or be accessible from or on the Site. 

 


Acceptance of This Privacy Policy


This Privacy Policy governs your access to and use of this Site. Please read this Privacy Policy carefully before you start to use this Site. By accessing or using this Site, you accept and agree to this Privacy Policy and consent to the collection, use, and sharing of information as described in this Privacy Policy. If you do not agree to this Privacy Policy, then you should not access or use this Site. 

 


Information We Collect About You and How We Collect It


We collect several types of Personal Information from and about users of the Site. As used in the Privacy Policy, “Personal Information” includes information that may be used, either alone or in combination with other information, to personally identify an individual, such as name, postal address, email address, and telephone number; information that is about you but individually does not identify you; and/or information about your internet connection, the equipment you use to access the Site, and usage details. We collect Personal Information in three ways: directly from you when you voluntarily provide it to us; from our web server logs; and/or with cookies and web beacons. 

 


Information You Provide Us Voluntarily


We collect and store personally identifiable information that you voluntarily provide to us through this Site when you use Site features such as contact requests. This information may include your name, email address, phone number, postal address, insurance information, copies of correspondence you send through the Site, details of transactions you carry out through our Site and of the fulfillment of orders, and other information you choose to provide through use of our Site. We will use your information to fulfill the purpose for which you provide it and for our business operations. 
Occasionally we may request feedback on this Site to better understand how we can improve what information we present and how we present it. These surveys do not ask questions that could personally identify you. We may ask for contact information to follow up, but you can decline to provide that information. Information that you provide in a survey may be shared with employees or third parties to aggregate the data. 


Email communications that you send to us via the email links on our Services may be shared with a customer service representative, employee, or agent that is most able to address your inquiry. The email functionality of our Services does not provide a completely secure and confidential means of communication. It is possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communications private, do not use our email. 

 


Information We Collect Automatically


As you interact with this Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns in order to administer our Services and analyze Site usage. The information we collect automatically does not include information by which we may identify you individually. Examples of information we may track include, without limitation, your Internet protocol (“IP”) address; the kind of browser or computer you use; the number of links you click within our Services; the state or country from which you accessed our Services; the date and time of your visit; the name of your Internet service provider; third party websites you linked to from our Services; and pages or information you viewed on our Services. 


We use this information to analyze and improve our Services, monitor traffic and usage patterns for information security purposes, and to help make our Services more useful. 

 


Cookies and Web Beacons


Cookies are small data files that online services can store on, and retrieve from, a user’s computer or mobile device through the user’s web browser. The information is stored and retrievable either for the duration of a website visit (known as “session cookies”), or until some later point in time set by the website setting the cookie (known as “persistent cookies”). We use session cookies and persistent cookies to tailor web content to match your browser capability. Cookies allow the Site to retain information to make your use of the Site more convenient.


Most internet browsers accept cookies by default, but you can modify your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. We are not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices, you will need to opt out on each browser or device. You can access the information on this Site without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on this Site.
 

A “web beacon,” “clear GIF,” “web bug,” or “pixel tag” is a tiny graphic file with a unique identifier that is similar in function to a cookie, but would allow us to count the number of users that have visited certain pages or screens of our Site. When used in HTML-formatted email messages, web beacons can tell the sender whether and when the email has been opened.

 

In contrast to cookies, which may be stored on your computer’s hard drive, web beacons are typically embedded invisibly on pages or screens. We may use web beacons in providing the Services. 

 


Geolocation Data


We do not collect precise information (e.g., GPS data, latitude and longitude) concerning the location from which you access the Services, but we may collect information on your region and postal code to help us gather information useful for improving the relevance of our content and securing our Services. 

 


SMS Data


When you provide your phone number and consent to receive SMS communications from us, we may contact you via text message for customer service interactions (e.g., supply shipments or courier pickups) or to update you on our laboratory schedule for holidays or in case of inclement weather. SMS consent is not shared with third parties for marketing purposes. 

 


Advertising


We do not use third party advertising to serve ads to you when you access our Services. 

 


How We Use the Information We Collect


We may use your information to:


●    Provide services, operate the Site, and help us improve the services we offer and the Site.
●    Personalize your experience and inform you about the treatments/services in which you have indicated an interest. 
●    Improve the Site offerings and send you information and updates.
●    Respond to your questions and requests and improve customer service.
●    Administer a promotion, survey, or other site feature.
●    Provide you with certain services or information you request, such as sending you our newsletters.
●    Protect our rights or our property to ensure the technical functionality and security of our Services. 
●    As required to meet our legal and regulatory obligations.

 


How We Disclose the Information We Collect


We do not sell, lease, rent, or otherwise disclose the Personal Information collected from our Site to third parties unless otherwise stated below or with your consent. 


We may disclose the information you provide to us or which we collect about you to third parties in the following circumstances:

 

  • We may disclose the information to our subsidiaries and affiliates. 

  • We may disclose the information to contractors and service providers who we have engaged to help us provide services or operate the Site. For example, we may use third party service providers for security, website analytics, or payment processing. 

  • If the ownership of our business changes or we need to transfer assets relating to this Site to a third party, we may transfer the information to the new owner. 

  • We may disclose the information if required to do so by law or on the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or on our Site; (b) protect and defend our rights or property, the Site, or our users; or (c) act to protect the personal safety of PGL + PCL, our users, or the public. 

  • We may disclose the information if the disclosure is otherwise permitted or required by law.

  • Data Security

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We are committed to protecting the privacy of the personal information you provide to us via this Site and that we collect. We use industry accepted physical, electronic, and procedural safeguards to prevent unauthorized access to your information, including a secure firewall and a security infrastructure that protects the integrity and privacy of personal information submitted to us via this Site. 


Although we work hard to protect your personal information, no website can guarantee the security of any information you transmit to us through online applications. If you choose to send any personal information to us, you accept the risk that a third party may intercept and use the information. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. 

 


Data Retention


We will retain your Personal Information for as long as needed to provide you services, comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise needed to fulfill the purposes for which it has been collected as described in this Privacy Policy, unless a longer retention period is required by law.

 


Third Party Websites and Payments


If you use the Site to link to another third-party website, you may decide to disclose personal information at that website. In contacting that third party website, or in providing information to that website, that third party may obtain personal information about you. This Privacy Policy does not apply when you leave the Site and go to a third-party website. We encourage you to be aware when you leave the Site and to read the privacy statements of each third-party website that collects personal information. 


Any payments you make for services you have found on the Site are made exclusively through a third-party website, and that third party’s separate privacy policy applies. We are not responsible for any fees, charges, or actions by such third-party website. 

 


HIPAA Policies


If you are one of our patients, some of your personal information in our possession is protected health information (“PHI”) protected by the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”), and the applicable provisions of the Health Information Technology for Economic and Clinical Health (“HITECH”) Act. In addition to this Privacy Policy, our HIPAA Notices of Privacy Practices apply to your PHI. 


In collecting Personal Information through our Site, we may also collect PHI. Just as we strive to protect Personal Information, we are committed to protecting your PHI. If there is a breach of your PHI, we are required by law to notify you. Your PHI will only be disclosed to you or your personal representative, unless otherwise required or permitted by law. 

 


Protecting Children’s Privacy


We are committed to protecting children’s privacy on the internet, and we do not knowingly collect personal information from children under the age of 13. We do not knowingly allow children under the age of 13 to communicate with us or interact with our Site. If you are under the age of 13, do not use or provide any information on the Site or on or through any of its features. If you believe that we may have collected Personal Information from a child under 13 years of age through our Site, please contact us at compliance@getpgl.com, and we will delete the information as required by applicable law. 

 


Changes to This Policy


We reserve the right to change or update this Privacy Policy from time to time without notice. We will post any changes to this Privacy Policy on the Site, so please review it periodically to keep informed of any changes. Your continued use of the Site after we make changes is deemed to be acceptance of those changes. 

 


Contact Us
If you have any questions, comments, or concerns about our Site or this Privacy Policy, you may email us at compliance@getpgl.com or write to us at the following address:


Physicians Group Laboratories
4752 LA-311, Suite 112
Houma, Louisiana 70360
Attn: Privacy Officer

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Or 

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Providers’ Choice Laboratories
8300 Cypress Creek Parkway, Suite 320
Houston, Texas 77070
Attn: Privacy Officer
 

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