Providers
ACCURATE RESULTS, FAST
We put patients and providers above all other considerations in our laboratory. You will see this reflected in our rapid turnaround times, high sensitivity and specificity of results, consistent and friendly service, and ethical billing practices.
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We consider every provider a part of the PGL + PCL family and welcome you to experience our industry leading laboratory services.
WHY WORK WITH US
Results when you need them
Next Day Results
Turnaround time from collection to delivered result is 24 hours or less, often before your provider arrives at the office the following day.
White Glove Service
From our Couriers to our Clinical Laboratory Scientists, our team provides the very highest level of customer service.
Cutting Edge Technology
We offer advanced testing technology, including real- time PCR testing (qPCR). This is the industry standard for accuracy and quantification of nucleic acid targets.
Convenience​
No extra courier paperwork for your physician's office. Our friendly courier service comes to you to pick up specimens and hand delivers to our laboratory.
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Compliance
Our top-tier compliance program follows the OlG's recommended 7 elements of an effective compliance program. We provide in-person education to providers on medical necessity guidelines and successfully collect signatures on over 95% of our annual provider notices.
Community
Partner
We are committed to advancing healthcare initiatives within our local communities. Through our unique efforts and partnerships with health plans, we provide philanthropic support and services to underserved and rural populations.
Our support extends to vital community organizations including local emergency services, children's hospitals, organizations supporting oncology patients, Son of a Saint, food pantries, and FQHC projects. We look forward to expanding our philanthropic reach and collaborating with our partners to better serve our community.
WHO WE SERVE
Our customer service team is available to providers for immediate response regarding supply needs, general questions, specimen rejections and extra support to ensure timely courier pickup and delivery. Providers also receive access to our Laboratory Scientists when needed to discuss results.
We serve a variety of healthcare providers, including:
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Pediatric Medicine
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Family Medicine
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Urgent Care
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OB/GYN
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Internal Medicine
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ENT
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GI
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Podiatry
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Wound and Surgery Centers
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And many more
COLLECTION INSTRUCTIONS
REQUISITION FORMS
PROVIDER FAQ
When can I expect my patient’s results?
You can expect results the next day, in many cases before you even step foot back in the office.
Respiratory Panels are ready by 9:30AM and all other testing will be available by 3:30PM.
What are the specimen storage requirements (refrigerated, etc)?
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PANEL
SPECIMEN COLLECTION TUBE
STORAGE
Respiratory
Panel
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Universal Viral Transport for Viruses
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Chlamydiae
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Mycoplasmas and Ureaplasmas
Refrigerate within 8 hours. Specimens are stable for 48 hours at room temp or 72 hours when refrigerated.
GI
Panel
COPAN Fecal Swab (Orange Top) or swab in Cary Blair Media
Specimens are stable for 48 hours at room temp or 72 hours when refrigerated.
Wellness
Panel
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3 BD Yellow Top (SST) Tubes & 2 BD
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Purple Top (EDTA) Tubes
1. Allow twenty minutes after collection for tubes to clot
2. Centrifuge yellow top tubes
3. Refrigerate all tubes
STI + UTI
Panel
BD Yellow/Black Top (Boric Acid)
Refrigerate immediately after collection. Specimen is stable for up to 48 hours at 2-8°C.
Wound
Panel
COPAN eswab in Liquid Amies or Liquid Amies Media w/ nylon swab
Specimens are stable for 48 hours at room temp or 4°C.
Refrigerate after collection if possible.
How accurate is the respiratory panel?
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Analytical Accuracy
The accuracy of the RTM panel was 98.41% for pre-amp and 100% for non-pre-amp across all assays and controls tested.
Analytical Specificity
The assay specificity of the RTM panel was 99.40% for pre-amp and 99.84% for non-pre-amp across all assays and controls tested.
Reproducibility
The overall reproducibility, which included day-to-day as well as operator-to-operator variation, was 99.35% for pre-amp and 100% for non-pre-amp across all assays tested.
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